Air Force veteran gives back to the military as a Red Cross volunteer

By Andrea Azzo, American Red Cross

Wayne MacDonald’s life has been dedicated to serving others. It wasn’t long after he got out of the Air Force when the Wisconsin man decided to volunteer with the American Red Cross.

Now, nearly 34 years later, the Stevens Point man is nearing the end of his stint with the Red Cross. MacDonald is turning 72 years old on Nov. 26. His goal is to continue serving until he reaches the 35-year benchmark with the nonprofit organization.

“The Red Cross is so important with so many different things,” MacDonald said. “Supporting the military side is the biggest thing [for me].”

MacDonald’s volunteerism has been focused Service to the Armed Forces, the department at the Red Cross that helps service members, veterans and their families. He knows firsthand how difficult it can be to transition from the military to civilian life.

MacDonald served for 10 years in the Air Force and for 20 years in the Air Force Reserve. He has been stationed overseas in Turkey, England and Germany; plus in the U.S. at military bases in Alaska and Texas.

When he spent one and a half years in Turkey, MacDonald said he did not know what kind of assistance was available to him. Even today, he says other military families aren’t sure where to go if something happens.

That’s where his work with the Red Cross comes into play. MacDonald’s primary duty includes communicating with military families to make them aware of the support that exists. This includes notifying service members when a loved one back home falls seriously ill or dies.

The Red Cross’ work has evolved over time. When MacDonald began volunteering, letters informed service members. Now the Red Cross puts a service member in touch with military families. 

Most of the time, MacDonald says feedback is positive and communication is fast. Sometimes, families are surprised at how quickly they receive important news.

Other Service to the Armed Forces volunteer opportunities include canteening at veteran Honor Flight celebrations, like this one in May 2019 in Beloit.

The Red Cross of Wisconsin primarily helps service members and veterans within the state, but there have been instances in which other Red Cross chapters have needed Wisconsin’s help. MacDonald says he has helped the Red Cross in Florida when there was a hurricane. He has also covered Minnesota when there was a shortage of volunteers.

MacDonald primarily helps over the phone. (He has never met anyone he has helped face-to-face.)

“The main thing for me is to provide, whatever their need is,” MacDonald said. “Knowing they had a need, through the Red Cross, they got support. That’s the main thing.”

For more on the many ways the Red Cross supports veterans, service members and their families – and to join volunteers like Wayne – click here.

‘It’s a changing experience’: how Wisconsin volunteers are helping families decimated by wildfires in Oregon

By Justin Kern, American Red Cross

Hundreds of American Red Cross disaster teams have been working with families in crisis for months after a wave of hurricanes and wildfires ravaging the United States. Hillary Wanecke, of Delafield, Wisconsin has been involved with the Red Cross in humanitarian relief since Hurricane Katrina. Last week, she returned from a deployment in Oregon, where deadly wildfires decimated communities.

In this brief conversation, Wanecke shared with us the differences of deploying for disaster relief during a pandemic and the ways she was still able to let reeling families know that they weren’t alone in this battle.

You are someone known around southeast Wisconsin for your work helping people after home fires or other local disasters. But you’ve also deployed to do different types of roles in humanitarian relief after large-scale disasters. Tell me a bit about your role after the wildfires in Oregon and where you were.

Hillary Wanecke, left, was part of a team that checked on affected homes and residents after wildfires in Oregon. Photo by Lynette Nyman / American Red Cross

Wanecke: On this deployment I went out in Disaster Assessment … so I went into areas that had been affected by the wildfire – it had been burning for about two weeks. We went through trying to find out which homes were affected and which weren’t and that is used for the recovery process, so that Red Cross and other agencies can help people with the things they need to recover. A lot of the roads for the addresses we had were closed, some of the assessments started virtually, where we mapped out the locations of the houses based on what the Sheriff’s [Department] said. When the streets opened up after a few days, we drove by these addresses and verified. It seemed like there was a wind storm that just kicked up this fire and people had to evacuate within minutes. They just had to leave everything. That was heart-breaking. I was around the town of Blue River [Oregon], population of about 900 on the McKenzie River. It burned to the ground. There wasn’t one building left, commercial or home in that little community.

You have hundreds of thousands of acres of woodland [in this part of Oregon]. These fires started from the lightning and the wind. At the beginning, around the beginning of September, they thought that they had these fires contained. These communities have existed here for hundreds of years, beautiful backdrops of the mountains and filled with these pristine trees. And the wind picked up, the fires kicked up and they just rolled down. … What was amazing was in some places, one house was standing and the next three houses were ashes. It seems like luck of the draw but no matter who you were, if you were in the path of it, you were really in trouble.

What were some of the homeowners you talked with saying about how they escaped, what they went through to get out?

Wanecke: One guy was very prepared, a younger man who had a satellite phone, a generator. He had kind of organized people in his community of McKenzie Ridge, for water and necessities, his own little help center. His house wasn’t burned. He said he went to sleep that night, knowing there was a wind storm [coming]. He was prepared for that but he thought the power might go out. So, what did he do? He turned off his phone to preserve power. And he woke up and the fire saved his house, but it torched the rest of the community. He was like a lot of people, he went to bed and it was fine and then it escalated to … people had to flee with whatever they had on them.

You’re just thinking that this fire is still going. If the winds changed, if the forecast changed, it wasn’t good.

What were some of the resources you and your Red Cross teams were able to bring people.

In the town of Blue River, Ore., Wanecke, left, and fellow disaster volunteers gathered information used to provide financial and other assistance to hundreds of families who lost everything to wildfires. Photo by Lynette Nyman / American Red Cross

Wanecke: We’ve got this great technology and we were able to go around, find addresses, locate people who had been affected. Then, we were able to share with victims where they could get help. In the aftermath, they left so quickly, they may have been staying in cars, staying with relatives. They were shell-shocked. We were able to connect with people to get them into hotels from the Red Cross, to get them registered that they were affected by this so that they could start a case with us [for potential financial assistance], with FEMA, other agencies. After the initial days, we were doing “hot shot” calls, for people seeking help. We’d get a call from someone who evacuated who’d say, “My house, I’m not sure if it was affected, it’s at this address.” People couldn’t go back in to their communities. And if we hadn’t identified it previously, we’d go out to see the status of the house.

Now, we’re talking with people who are existing volunteers and recruit new volunteers to help with these wildfires and other disasters going on, either in person or virtually. What would you say to someone about the personal reward you find in deploying like this, even with all the considerations?

Wanecke: I was nervous about going out, during the pandemic. But you’re very well covered. The Red Cross has a lot of good training, specialty training related to COVID-19 … We’ve changed procedures during this. We’ve all gotten very good at [Microsoft] Teams and we’re using other technology more smartly. But we pivot where we have to. Some of the cell towers burned so we were doing work back on pen and paper.

It’s a changing experience. The Red Cross sees a need and it finds a way to fill it. If we can’t serve people out of Cambros, those big, red meal containers, we’ll find a way of packaging those meals and getting them to the people. If we can’t have a large congregate shelter in the basement of a church with 200 people, then we’re going to find a hotel and run it like a shelter, to get the people housed and fed. It’s a little different, you’re not hugging people. But you’re still getting information out to people and there are a lot of people who need this help, between the fires, the storms down South, the home fires locally. It’s a mess out there. But we’ve made it work.

Was there a moment you had with someone from Oregon, affected by these wildfires?

Wanecke: This one couple … she had just gotten out of the hospital and was sitting on her walker while her husband took a sieve through the ashes of their trailer home.

We found out from them that they had evacuated and this was their first time back to their trailer, which was in ash. And they had been sleeping in a tent. She was just out of the hospital … [from] a back surgery. When you think it can’t get any worse …

We let them know that they didn’t have to sleep in a tent. We got them in touch with the Red Cross in Eugene [Oregon] and found a hotel room for them and food was being delivered. … [W]hen you’re knocked on your tail with a disaster like that, sometimes common sense can go out the window. You are so overwhelmed. We were able to tell this couple that they didn’t have to do this by themselves.

You can join volunteers like Hillary in a number of roles that help people in need. Find roles for today’s disasters at redcross.org/VolunteerToday

‘We need some good in the world’: American Red Cross Club leader dedicates days to public service

By Rachel Helgeson, American Red Cross

While it seems the whole world is experiencing many “no’s” in this time of job loss, social distancing, and civil and political unrest, one young woman decided to give a resounding ‘yes’ to the public service.

Carly Langkamp, a 22-year-old Darlington, Wisc. native, dedicated herself once again to upholding two new volunteer roles with the American Red Cross immediately after graduating from University of Wisconsin – Madison in May.

Carly Langkamp, right, talks with prospective Red Cross volunteers and club members at a 2019 event on UW-Madison campus.

She had already volunteered years and hundreds of hours to the Red Cross Club at her college, even sitting as the Vice President of the group.

As a college freshman, Carly first said “yes” to the Red Cross Club and stuck with it because of those she was surrounded by, although there were only three individuals in the fundraising committee where she first volunteered.

“There was something about the Red Cross, I vibed with the other people there,” Carly said. “I really like the people.”

But now, even amidst a pandemic, a new position in the business world, and an upcoming move to Chicago, nothing could keep Carly away from volunteering for the Wisconsin Red Cross.

“We need some good in the world, especially now. If people have time why not? I would want someone to do the same for me that I am doing for other people,” she said.

Carly sees the value in giving her time as a Volunteer Recognition Lead and a Youth Engagement Lead, where she is able to work virtually to uplift, support, and acknowledge adult and student volunteers around the state.

As a Volunteer Recognition Lead, Carly works with Jocelyn Berkhahn, the Wisconsin Region Volunteer Engagement Specialist, to coordinate birthday wishes for volunteers and answers questions.

Langkamp, left of T-shirt in front row, poses with their Madison Red Cross Club in 2019.

In her Youth Engagement Lead position, Carly oversees five college Red Cross Clubs, just like the one she was in at UW-Madison, and three high school clubs.

“There are two new clubs pending which is pretty cool,” Carly said. “I send youth Happy Birthday’s and get them registered and if they have questions I help. With this virtual environment we’re trying to brainstorm activities to participate.”

Although her work and volunteer lifestyle is keeping her busy, Carly keeps in mind why she does what she does.

“What I get from it is enjoyment, I am glad that I am able to help Jocelyn out,” she said. “I don’t see myself stopping volunteering, unless work keeps me from giving as much as I would want. Even if that would happen, I’d still try to find a way to help out.”

Find out more about Red Cross Club opportunities at your school. Email Jocelyn to get involved and make a difference in our world.

Lloyd Seawright is engaged, busy — and ready for even more

By Nicole Sandler, American Red Cross

It was fifteen years ago around this very time that Hurricane Katrina ravaged the Louisiana coast and pummeled the city of New Orleans. Lloyd Seawright, a current American Red Cross volunteer based out of Milwaukee, shares harrowing tales involving several of his family members directly impacted by Katrina.

“My mom is from New Orleans and was living there in 2005 when Katrina hit. Although she was trapped by the storm she survived,” recounted Seawright. “But I lost several family members including my grandmother and my great uncle to the disaster.”

Lloyd Seawright while helping others at a disaster shelter.

His elderly grandmother was living in a convalescent home and couldn’t get out in time. According to Seawright, she actually floated out of the facility and was located through the help of Red Cross ham radio operators. His great uncle was never found.

After experiencing the fear and heartbreak of that natural disaster, Seawright made a vow to himself that one day he would help others who might be in such a situation. And he is making good on his promise.

In 2013 Seawright registered to volunteer with the Red Cross and has jumped at every opportunity to get involved. He’s participated in a range of trainings, all to provide him the chance to respond, help others, and eventually perhaps to save lives.

“I’ve been able to get involved with the Red Cross on many levels all across the board, and I continue to be ready to do whatever is needed of me,” he said.

In the past several years Seawright has responded to the destructive flooding in Burlington and Waterford, as well as the major fire in Bayside last year that displaced more than one hundred residents. He also participated in Red Cross fundraising campaigns to support the recovery from Hurricane Florence’s devastation in 2018.

You can be a hero to veterans, families displaced by fire, blood donors and more. Join our volunteer teams. Find the volunteer opportunity for you at redcross.org/volunteer.

Seawright explains that he enjoys his Red Cross volunteer work because it provides him with the continuous opportunity to learn and operate within the ranks of the Red Cross. He appreciates the education he’s gained and the chance to work across different teams in different ways – from sheltering and fundraising to lifesaving and disaster response. The one major box he has yet to check is deployment. Seawright’s training and skills are matched by his desire to one day deploy to a national or international disaster site.

Lloyd Seawright gives two-thumbs up after a smoke alarm installation event in 2019.

Seawright’s non-volunteer work keeps him busy, and there’s a common thread across his various activities. A former member of the Marine Corps Reserve; he demonstrates a call to duty in everything he pursues. By day he works in emergency management where he instructs and evaluates individuals training to become EMTs. He’s also passionate about his job as a lifeguard at Atwater Beach, a public beach located on the shore of Lake Michigan in Shorewood, Wisc. His medical training, lifesaving and open water skills make him especially suited for that work.

When asked his thoughts regarding the current global pandemic, Seawright expresses concern for the toll it is taking on mental health. The isolation factor many are experiencing is particularly troubling.

“I’m not a doom and gloom kind of person,” he said, “but I do worry about how the loss of normal milestones like going back to school or celebrating birthdays and weddings with friends will impact many people, especially kids.”

For now, Seawright continues to stay optimistic and focus on the Red Cross volunteer activities that come his way. And more than anything, he looks forward to getting the call to deploy to serve as a Red Cross volunteer on a national mission.

Volunteer profile: wanderlust fuels Wood County resident’s Red Cross service

By Stephanie Burton, American Red Cross

When Diane Scheunemann retired from her 41-year career as a parts inventory specialist for a large heavy truck dealership in Marshfield, she didn’t know what she would do with her time. Pickle ball, curling and softball were a start. But she knew she needed something more.

That’s when she turned to the American Red Cross.

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Diane Scheunemann waits in a convoy of Red Cross emergency response vehicles ready to bring food and other items to families in need after Hurricane Michael. (Submitted photo)

“I asked myself what I like to do,” the long-time Wood County resident said. “I like to volunteer and travel. And, the Red offers both of those opportunities.”

Scheunemann contacted her local chapter and began taking in-person and online courses. Soon, she was preparing for her first deployment working as a pre-disaster mega shelter volunteer in anticipation of Hurricane Irma in 2017. Scheunemann and other Red Cross volunteers staffed a school-based shelter that was locked down while one of the worst hurricanes to hit Miami in decades stalled over the area.

“I didn’t know what to expect,” she admitted. “I was in awe of what had to be done.”


You can join our disaster volunteers in a number of ways. Click here for info and to sign up.


What had to be done, Scheunemann soon learned, ranged from driving an emergency response vehicle to sorting through thousands of donations the Red Cross receives after disaster strikes.

A self-described introvert, Scheunemann quickly learned how to best use her skills to make a maximum impact. Her wanderlust led her next to provide aid during and after the 2017 Sonoma County Wildfires. This time, her efforts were focused on canteening, preparing food at mealtimes, loading trucks and cleaning.

“It’s a devastating thing to see these houses and vineyards burned to the ground,” she said. But, she takes comfort in knowing that she can provide so much help during times of such life-altering devastation.

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Scheunemann, center, poses during a break from work helping families impacted by wildfires in California in 2019. (Submitted photo)

Scheunemann also traveled to serve those impacted by Hurricane Michael in Mexico Beach, Fla., and to the widespread Paradise Fire in Butte County, Calif.

Scheunemann credits her husband for making her deployments possible. He maintains the home and takes care of their dog while she’s away for each two-week deployment.

Her volunteer experience isn’t limited to deployments. In fact, her Red Cross colleagues describe Scheunemann as a jack-of-all trades. She has also responded to a number of local fires that have displaced families.

When asked about what’s touched her most about her time as a Red Cross volunteer, Scheunemann pointed to the generosity she saw in others, not herself. She recalled a local fire she responded to where, among those affected, were three young children, including a colicky baby. A fire chief also at the scene joined their work to help the family find shelter plus medicine for the baby.

You can put your compassion and talents to use as a volunteer with our disaster action teams. We are always looking for people to join our teams, starting with local homes fires and floods, and, with training and interest, deployed out to national catastrophes. Click here to start your volunteer journey.

 

In retirement, SAF volunteer Holsinger is proud to be ‘somebody who cares’ for veterans and service members

By Kelsey ShaSha McCarthy, American Red Cross

Volunteers may not always have a background in the area where they dedicate their time and talent. But they’ve all got the passion.

Rich Holsinger is a retired professional who has spent his career honing his managerial skills in regional management positions at a national retail giant and a popular coffee roaster. After his retirement, Rich began working with the American Red Cross two years ago as a lead volunteer at the William S. Middleton Memorial Veterans Hospital in Madison with the American Red Cross Service to the Armed Forces (SAF) Department.

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Rich Holsinger preps SAF materials for his activities with veterans and service members in the Madison area.

On the surface, Rich’s volunteer work with SAF is quite a bit different than his professional background. SAF at the Red Cross proudly serves veterans, service members and their families. All the same, since taking up his volunteer leadership role, Rich has made a remarkable impact on the lives of numerous veterans and their families and caregivers.

“The volunteers don’t do a lot of talking, but we do a lot of listening. It’s interesting to hear their stories and just show them that there’s somebody who cares,” Rich said in regards to why he enjoys serving and working with his team.

Click here for a list of veterans and active duty resources from the American Red Cross, as well as to find out ways you can help.

Rich has created exciting weekly programming for patients including activities such as dinners with game nights, BINGO with prizes, tailgate parties, nightly performances from local music groups and sing-a-longs.

“With the different programs we’re running now, whether you’re working with a veteran or you’re working with a caregiver of a veteran, to see them relax, to see them talk about something else rather than medical … I usually get more out of it than I put into it. I find it very rewarding,” Rich said.

In two weeks, Rich is looking forward to hosting the Madison V.A.’s first picnic.

“We’re working with the V.A. to ensure that we have the right kind of food for them… the Red Cross will supply all of the food and the hospital will prepare it,” he said.

He also spoke about how some hotels in the area including Stay Bridge Suites Middleton/Madison-West have provided spaces for veterans during their time at the Madison V.A. as well as resources for events for veterans and their caregivers.

While Rich is truly enjoying his role and continuing to help the Red Cross team at the Madison V.A. grow, he didn’t have plans to volunteer for the Red Cross before his retirement and explained more about why he chose to apply as a volunteer for the Red Cross and got his start as the new lead volunteer at the Madison V.A. Medical Center.

Rich had been retired for about five months when he realized that he didn’t want to just retire and focus on himself and play golf all day, one of his favorite pastimes. With the extra time on his hands, he wanted to make a difference in his community where he could and help people in need.

He began researching volunteer organizations and found a volunteer position that was seeking “somebody to take charge and start building some programs for the veterans at the hospital in the area.”

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SAF volunteers set up a refreshments table at a recent service member send-off event in Franklin.

He knew that his vast experience of managing people in project and program development would be a great fit. He saw it as an exciting opportunity to do what he enjoyed and was familiar with and put his passion and talent to the test, starting with new entertainment and program development for veterans and their families and caregivers.

Rich said that two people who have been monumentally helpful and amazing to work with on projects are Richard Seymour, SAF Program Director, and Michelle Matuszak, SAF Manager. Rich said Matuszak and Seymour have been instrumental in helping Rich on his volunteer journey, and he’s thankful that they gave him the freedom to “do his own thing.” The praise goes both ways.

“We had issues with getting leadership in the Madison V.A.,” Seymour said. “Within a year Rich has started and established programs, built a volunteer team and … controls the budget we have established for the Madison V.A. I wish I could clone him 10 times!”

Find out how you can become a Service to the Armed Forces volunteer here.

Wisconsin Red Cross Volunteers Give a Firsthand Account to Devastation, Response to Hurricanes

Story by James Ziech, American Red Cross of Wisconsin

As two deadly hurricanes struck the southeastern United States in September and October, more than 130 Red Cross disaster volunteers and staff from Wisconsin joined the national response.

Brenda Haney DA Hurricane Florence

Brenda Haney, from the Madison area, tallies damage during her deployment to North Carolina. (Photo by June Shakhashiri / American Red Cross)

Below is a snapshot of varied experiences of Wisconsin volunteers – from riding in helicopters to devastated towns to talking with people at shelters who had nowhere else to turn. While some volunteers have been deployed and come back, many more remain in Florida, Alabama, Georgia, Virginia and the Carolinas as the recovery from Hurricanes Florence and Michael carry on for what will likely be months. (Find out how you can help the Florence recovery here.)

Tena Quackenbush of Black River Falls
Sheltering in North Carolina

Tena has been volunteering with The American Red Cross for about a year now. She was deployed to Houston last year as part of the response to Hurricane Harvey. But this experience in North Carolina was definitely different.

After going to a processing station, Tena and 10 others were flown in by Black Hawk helicopter to a shelter in Cerro Gordo to make relief and serve primarily the residents of Fair Bluff, whose town had been flooded out. Tena said it was rewarding to be able to show compassion and remove fears for those who had lost so much.

“When they learned that the shelter was closing and will have to move to another shelter, I could see the fear welling up in their eyes. We all took them outside as a group and individually for a prayer circle. After we were done, a little girl tugged on my shirt with tears in her eyes and said, ‘That was amazing’. When we left, people kept hugging us and thanking the American Red Cross for what they had done,” Tena said.

(Click here to check out a video of Mimi Maki, of Kewaunee, sharing the spiritual and emotional resources she’s providing in Florida.)

Evelyn Carter in Garland NC for Hurricane Florence Sept 22 2018

Evelyn Carter, from the Eau Claire area, provided mobile food delivery in North Carolina after Florence made landfall. (Photo Daniel Cima / American Red Cross)

Evelyn Carter of Eau Claire
Meals and driving in North Carolina

Evelyn has been volunteering for the American Red Cross for the past year and a half, active in anything from casework with clients and shelter assistance to disaster assessment and driving emergency response vehicles.

When asked to deploy, she immediately agreed. Evelyn and fellow volunteer David McDonald drove an emergency response vehicle (ERV) from the Wausau Red Cross office to Macon, Georgia. From there, they received orders for mobile assistance, which brought Evelyn to Lexington, North Carolina. Evelyn joined a caravan of vehicles to deliver hot meals to remote and disconnected parts of the state.

“It was adventurous and a challenge working with the victims and making sure you met their needs,” she said. “Whether it was one meal or several for their group, it was nice knowing that they can come up to get something to eat for the day. I don’t know what tomorrow is going to bring, but on my last day I had people coming up to me and hugging me and thanking me for all that we have done.”

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Ana Perez, in red hat, reviews paperwork as she and fellow volunteers from southeast Wisconsin prepare for deployment with Hurricane Florence. (Photo by Justin Kern / American Red Cross)

Ana Perez of Sheboygan
Sheltering in North Carolina

Ana has been volunteering with the American Red Cross for past four years. Previously, she had been deployed to the hurricane response in St. Croix and to flooding damage in Kentucky. When she left for this deployment, she and five fellow Red Cross volunteers arrived at a school shelter in Edenton, North Carolina, where they were initially joined by a principal, a sheriff, two cooks and a school janitor to keep 40 people calm before the hurricane made landfall.

“My heart ached for everyone in the shelters, having their lives turned upside down,” she said.

Ana said she came to help but didn’t expect to be taught something in return. She knew one of the elderly clients from a previous shelter. The client did not have anyone else with her, but she did not complain. When Ana was working the registration desk three days in, she was approached by the lady carrying her belongings and told her she had a place to go.

“I will always remember her kindness … the patience and strength she had during this difficult time in her life,” Ana said. “[I] use it as a reminder to not let the circumstances around me control my emotions or peace.”

Terry Buchen of Madison
Logistics in Virginia and North Carolina

Terry has been volunteering with the American Red Cross for 10 years. He had been deployed in Texas, Florida, California, Puerto Rico and Georgia. Like many who were deployed recently, he was also able to help during flooding and storms in his own backyard this summer in Wisconsin.

During his deployment this time around, Terry has been responsible for managing a warehouse, loading of trucks and delivering supplies where they are most needed. It appears there is no stopping him either. “To me, you’re helping people and it is a lot of fun,” he said.

“There are so many ways to help”: Erin Martin jumps into disaster volunteer roles

by Antonia Towns, Red Cross volunteer

When a tornado blew through the town of Chili, Erin Martin swirled into action.

A firefighter and longtime Wisconsin resident, Erin helped to coordinate a community clean-up effort for the town, about 20 minutes west of Marshfield. A few years later and after the birth of a child, Erin remained inspired by the disaster response experience, and signed up as a volunteer with the Red Cross.


“There’s a huge need for it in Clark County. It’s been good,” said Erin, one of the volunteers we’re highlighting during National Volunteer Appreciation Week.

With 22 years of experience working for the fire department, 19 of those years as a firefighter, Erin brings a unique set of skills that are beneficial to her volunteer position on the Disaster Action Team (D.A.T.) with the Red Cross. Along with her skills and experience, Erin carries plenty of compassion.

“I’ve seen people after a house fire and they just have a sense of hopelessness with no clue of how to rebuild. I can point them in the right direction and understand what they went through,” she said.

She recalled a time when she responded to a house fire where the family had been split up.

“After I gave them their card and told them what to do next, the wife started crying. We gave them some direction,” Erin said, adding, “You’re one of the first people that tells the victims that they’re going to be OK.”

Brian Cockerham, Red Cross North Central Chapter disaster program manager, called Erin an “invaluable volunteer” for her steadfast presence in Clark County.

“Erin is a not only an amazing Red Cross volunteer but is a great community member and a real asset to people around her,” Cockerham said.

Although firefighters often partner with Red Cross staff and volunteers, Erin said she didn’t know the extent of Red Cross offerings and programs until she joined D.A.T. For instance, training to provide emotional support to people who have suffered from a residential fire let her know that “there are so many ways to help.”

And with her holistic emergency background – for which she was awarded a Hometown Hero honor from the North Central Chapter of the Red Cross – comes a well-rounded view of the impact during emergencies.

“I’ve seen people during the events, and with the Red Cross, now I see them after, in recovery,” she said. “I’ve seen the full circle now.”

For more information on the ways you can help your community and our state, visit redcross.org/volunteer.

A reflection and personal story to support her native Puerto Rico by Wisconsin volunteer, Julianna Kimpton who packed her backpack and flew to her island after Hurricane Maria.

September 20, 2017. All media say that my island is dark. My Boriken will never be the same. My search for the voice of my people began.

October 21, 2017. At approximately 1:38 pm local time an American Airlines airplane landed in San Juan with me as a passenger, at that moment is when I really understood what silence means. There were no cheers or songs, only teary eyes because we have witnessed from the sky the destruction Maria caused. Then it hit me, this was just the beginning.

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As a volunteer for the American Red Cross, I was assigned to Reunification. (Helping those affected to communicate with loved ones, it is the search and rescue unit of the Red Cross) What I never imagined was that it would be me who would meet a new reality, a new story and reunite with the Boricua that has been asleep inside me since I left the island in December 2001.

I’ve spent the last 21 days with my family, we do not carry the same last name or DNA but we share the “plantain stain” on the forehead. We carry the warrior air of our Taino Indians, carry the flag and raised fists shouting “I shall not quit.”

My island will never be the same. It will take generations before our Yunque recovers, take years before the streets are once again free of debris, months until every household has water and electricity, but what you can already feel and hear in the air is Faith.

Kimpton Photo - Carrying Supplies I have met with thousands of people in these three weeks. Every day, I go out to distribute water and supplies to groups of 300 to 600 people. I visit the elderly in their homes and take items to people with disabilities. I embraced, I prayed, laughed and cried with more people than I can count. I held the hand of elderly people in beds of which they will never rise again. I’ve met families who had lost contact and I’ve heard people talk about what Maria “stole”. But from everything I’ve have seen and heard, something that everyone has in common, regardless of age or situation, destruction or pain is Hope.

This hurricane took ceilings, houses and unfortunately took lives. But for those who are still here the hurricane could not steal their fighting spirit – that Boricua heat. The same spirit that leads us to feed the neighbors when in our own home we have barely enough to eat. That spirit of family, I traveled to places where there was nothing and still people came out of their homes with “a cold coke” or “a glass of water with ice cubes.” (Trust me, here the ice is more valuable than gold) and always the “I owe” with promises of “pateles” and rice with pigeon peas cooked on the fire.

Kimpton Photo - Home Destruction 2

My people, our island will never be the same, but the #puertoricoselevanta is law. People are ready to rebuild, they are ready to put Maria as part of the story in a social studies book with the word “Survivor” next to it. Boriken is being renovated. Children are flying kites today, the projects are full with cleaning crews consisting of people who live there. Crime has decreased and people are on the street helping others.

I write this at 4:12 am local time. In less than two hours, I will leave wearing my red vest and go to work. I have written this with the music of the Coqui orchestra as inspiration. Hoping to give at least a small window to the Boricua dream.

Please do not be discouraged. Yes, it’s true the hurricane has destroyed thousands of homes, uprooted trees and claimed lives. It has given back what we had forgotten for a time — Puerto Ricans are one. We are family. We fight amongst ourselves but if a stranger comes to bother one of us we defend our own “uñas y dientes”. It has given us humility. It reminded us what our parents told us a chancletazo limpio, “be kind, be a good person  and certainly no me abochornes”.

I leave you to sleep for a little while, but not before thanking you for your support. I hope my message proves what my heart screams, we are one. We are family and my people please know Puerto Rico is getting “make over” when we finish will be “de show”.

Kimpton Photo - Day Off God bless you.

Julianna Kimpton

AmeriCorps Volunteers Answer the Call in Houston

nccc

Story and Photo by Chris Genin, American Red Cross volunteer

From left to right: Jeremy Holm, Alex Unger, Juliana Stahle, Scott Sobocinski, Joshua Haisch, Emma Harvey

Unless you’ve resided or worked in an American Red Cross shelter, it’s difficult to get a sense of what goes on to ensure the comfort and safety of people who have come to the shelter for help. Volunteers work around the clock to maintain a positive environment and guarantee people’s needs are met. This is a huge job and the Red Cross often works with partner agencies in the shelter so that things run smoothly.

Alex Unger, an AmeriCorps National Civilian Community Core (NCCC) team leader, is one such volunteer who represents a partner agency and is working side-by-side with Red Cross volunteers to efficiently run one of the remaining Red Cross shelters at Houston’s Greenspoint Mall.

AmeriCorps is a team-based national community service program run by the federal government and Alex and his team operate under the NCCC. Teams are usually comprised of eight to 12 people who travel around the country building homes, responding to disasters, working with kids and performing energy and environmental conservation work. They operate under 10-month commitments and typically focus on one region unless a disaster strikes. The AmeriCorps campus in Baltimore sent 12 teams to Texas in the aftermath of Hurricane Harvey. Prior to deploying to Houston, Alex’s team was in Idaho aiding relief efforts during the Hanover Wildfire.

Alex’s team of 11 AmeriCorps members helped spearhead the shelter set up and had the big task of unloading and organizing 16 trucks packed full of resident’s’ personal belongs. Most Greenspoint Mall residents moved there from another shelter and a system had to be implemented to make sure personal belongings went with them. Alex’s team sorted totes and boxes and created a system for where their belongings went.

Nearly 500 people descended on the shelter, some traveling with 10 massive boxes and others bringing one small tote, Alex’s team organized these things in an orderly manner, while at the same time remaining readily available to help in other areas. No matter the quantity of what came with a resident, Alex handled all belongings with care, keeping in mind that what they were unloading could be all the material things that remained for some people.

Thirteen AmeriCorps team members are still supporting Red Cross shelter operations. These volunteers help manage laundry service, sorting and distributing donated items, serving meals, unloading deliveries and maintaining general cleanliness. All of this is done in support of the 400 residents who call this shelter home nearly seven weeks after Hurricane Harvey.

Alex, who graduated from the University of Wisconsin, joined AmeriCorps because he wanted to experience this unique way of life and to develop his leadership ability. He and his team are going to continue their work in Houston until they graduate their service year on November 15.

A lot of the people are really appreciative of the work that we’re doing here,” Alex said. “Whether it’s serving meals or passing out clothes, a lot of people basically have nothing. It’s humbling to be a part of it all, to sit with someone and hear their story. It’s great to see people getting back on their feet.”