Certificate of Merit honoree took initial steps to save co-worker’s life – and was ready for whatever came next

Stories and Photos by Justin Kern, American Red Cross

When a co-worker collapsed, David Klitzman knew just what to do. He’d been preparing for this moment over the past two decades through training with the American Red Cross.

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David Klitzman shares his life-saving story during a brief award presentation July 17, 2019 at Kerry Foods in Jackson, Wisc.

First, Klitzman cleared the scene on the factory floor at Kerry Foods, the Jackson, Wisc. ingredients manufacturer where he and the co-worker were working that morning in August 2018. Next, Klitzman directed others to dial 9-1-1, then he comforted the co-worker as they talked through steps to identify her ailments and condition. He asked questions down the “SAMPLE” CPR training checklist. She revealed that she was suffering chest and head pains, and indicated that she had had a related doctor’s appointment recently.

“I was just happy to be able to participate, to help and keep her calm,” said Klitzman, a 19-year employee at Kerry, who has maintained his CPR training throughout that time. “It was nice to know that when that situation came up, I was able to do what I could and if it would’ve went any other way, I was ready to do the next level as well.”

That information was relayed to emergency responders, who took over upon arrival. The co-worker was treated and released from a nearby hospital in the subsequent days. Responders acknowledged Klitzman’s role in taking important steps to help save a life. In turn, Klitzman credited repeated CPR trainings from the Red Cross as central to his ability to step into action right away.

For his life-saving efforts, the American Red Cross on Wednesday presented the Certificate of Merit to Klitzman, of West Bend, during a short presentation at Kerry Foods. Mark Thomas, Regional CEO and Southeast Wisconsin Chapter Executive, Red Cross, lauded the safety focus at Kerry Foods and Klitzman’s own passion to obtain training – he’s also been a certified lifeguard and has helped his own grandchildren during medical situations – that keeps others’ safety in mind.

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Mark Thomas, right, Red Cross Regional CEO, express his gratitude to Klitzman, center, and Jason Ampe, of Kerry Foods, which offers Red Cross CPR training at their facilities.

“Understand that in this situation, someone was in trouble and someone needed help. If it were you, wouldn’t you want someone who could act quickly and who is trained to do the right thing? Every second counts,” Thomas said.

The Certificate of Merit is the highest civilian honor at the Red Cross, and is provided to a person who demonstrates life-saving measures to people in crisis. The Certificate is signed by the President of the United States and the chairman of the national American Red Cross, and comes with a medallion and pin.

Klitzman will be added to a roster of Certificate honorees in a Red Cross national online database. He is among a trio of honorees in the past six months and the first recent recipient in southeast Wisconsin.

The presentation was held at Kerry Foods in front of dozens of co-workers, Klitzman’s wife, Lisa, supporters of the local Red Cross, and Washington County Supervisor Donald Kriefall. Jason Ampe, of Kerry Foods, welcomed the crowd and opened the presentation by lauding Klitzman and pointing to the value of safety at the food ingredients company’s facilities in Jackson.

To bring Red Cross CPR, First Aid and other safety trainings to your workplace, visit RedCross.org/training.

 

In retirement, SAF volunteer Holsinger is proud to be ‘somebody who cares’ for veterans and service members

By Kelsey McCarthy, American Red Cross

Volunteers may not always have a background in the area where they dedicate their time and talent. But they’ve all got the passion.

Rich Holsinger is a retired professional who has spent his career honing his managerial skills in regional management positions at a national retail giant and a popular coffee roaster. After his retirement, Rich began working with the American Red Cross two years ago as a lead volunteer at the William S. Middleton Memorial Veterans Hospital in Madison with the American Red Cross Service to the Armed Forces (SAF) Department.

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Rich Holsinger preps SAF materials for his activities with veterans and service members in the Madison area.

On the surface, Rich’s volunteer work with SAF is quite a bit different than his professional background. SAF at the Red Cross proudly serves veterans, service members and their families. All the same, since taking up his volunteer leadership role, Rich has made a remarkable impact on the lives of numerous veterans and their families and caregivers.

“The volunteers don’t do a lot of talking, but we do a lot of listening. It’s interesting to hear their stories and just show them that there’s somebody who cares,” Rich said in regards to why he enjoys serving and working with his team.

Click here for a list of veterans and active duty resources from the American Red Cross, as well as to find out ways you can help.

Rich has created exciting weekly programming for patients including activities such as dinners with game nights, BINGO with prizes, tailgate parties, nightly performances from local music groups and sing-a-longs.

“With the different programs we’re running now, whether you’re working with a veteran or you’re working with a caregiver of a veteran, to see them relax, to see them talk about something else rather than medical … I usually get more out of it than I put into it. I find it very rewarding,” Rich said.

In two weeks, Rich is looking forward to hosting the Madison V.A.’s first picnic.

“We’re working with the V.A. to ensure that we have the right kind of food for them… the Red Cross will supply all of the food and the hospital will prepare it,” he said.

He also spoke about how some hotels in the area including Stay Bridge Suites Middleton/Madison-West have provided spaces for veterans during their time at the Madison V.A. as well as resources for events for veterans and their caregivers.

While Rich is truly enjoying his role and continuing to help the Red Cross team at the Madison V.A. grow, he didn’t have plans to volunteer for the Red Cross before his retirement and explained more about why he chose to apply as a volunteer for the Red Cross and got his start as the new lead volunteer at the Madison V.A. Medical Center.

Rich had been retired for about five months when he realized that he didn’t want to just retire and focus on himself and play golf all day, one of his favorite pastimes. With the extra time on his hands, he wanted to make a difference in his community where he could and help people in need.

He began researching volunteer organizations and found a volunteer position that was seeking “somebody to take charge and start building some programs for the veterans at the hospital in the area.”

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SAF volunteers set up a refreshments table at a recent service member send-off event in Franklin.

He knew that his vast experience of managing people in project and program development would be a great fit. He saw it as an exciting opportunity to do what he enjoyed and was familiar with and put his passion and talent to the test, starting with new entertainment and program development for veterans and their families and caregivers.

Rich said that two people who have been monumentally helpful and amazing to work with on projects are Richard Seymour, SAF Program Director, and Michelle Matuszak, SAF Manager. Rich said Matuszak and Seymour have been instrumental in helping Rich on his volunteer journey, and he’s thankful that they gave him the freedom to “do his own thing.” The praise goes both ways.

“We had issues with getting leadership in the Madison V.A.,” Seymour said. “Within a year Rich has started and established programs, built a volunteer team and … controls the budget we have established for the Madison V.A. I wish I could clone him 10 times!”

Find out how you can become a Service to the Armed Forces volunteer here.

How a home fire client became an all-star volunteer

By James Ziech, American Red Cross

Kimberly Brockman’s decision to join the American Red Cross as a volunteer four years ago began with a cry for help – her house was on fire.

It was three in the morning. Cries from her daughter aroused Kimberly from her sleep. Then, she heard the smoke alarms. She sprang into action. She evacuated her family and her pets from their burning trailer. Her daughter was taken to the hospital. One of their dogs didn’t make it.

“We have nowhere to go, nothing but the clothes on our backs,” she remembered thinking at the time.

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Kimberly Brockman shares a selfie while wearing her Red Cross volunteer duds.

Kimberly reached out for help the best she knew how. Within the hour, a representative of the American Red Cross came to help. Volunteers from the Red Cross brought comfort, then provided some money for a safe place to stay for a few days. When it came time to leave the hotel and find a new apartment, her Red Cross caseworker led her to the information and agencies that could get her started again in a new place for her and her family.

“I was so touched by what the organization does, that I wanted to help people the way they do,” she said.

Coming in with many years of experience working as a Medical Assistant, her choice of being a volunteer as a blood donor ambassador was an easy one. She would greet and welcome donors who come to the blood drives and ensure that they have a pleasant experience with the organization.

“Everybody is so thankful and we are thanked so much for what we do to help people,” she said. “I think we get the most thanks by talking to someone and asking people what you do for a living, and they’re like, ‘You guys are awesome! Thank you for being there.’”

After some time, Kimberly took up a leadership role and started to do community outreach. Sometimes, she would spend time in public talking with people. Other times, she would get to know the businesses in the area and getting them involved in hosting blood drives. There will even be a blood drive at Lincoln Park Zoo in Manitowoc on July 17. (Click here to find that and other drives to share your generous donation of life-saving blood.)

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Brockman, holding the check at left, joins fellow Northeast Chapter volunteers to accept the generous donation from a rock concert that included Cheap Trick.

Kimberly wanted to also get involved in disaster response, though health issues prevented her from doing on-scene responses to incidents like home fires. Turned out, there was a need for volunteer disaster dispatchers. It was a perfect fit. From the comfort of her home, she could put volunteers in touch with people who need our help.

“It’s not that you want to feel good about yourself, but about making others feel better. Knowing how you help your fellow man in the worst times of their life. Just being a shoulder, just giving support. It’s about helping other people. Some people just want to know other people care,” she said.

Volunteers like Kimberly Brockman continue to reach out to assist all in need: from local house fires to regional flooding and hurricanes, from donating blood to running blood drives, from community outreach to building partnerships with businesses and government, volunteers from the American Red Cross are available 24/7 to serve and assist. For more information on how you can help your community and state, visit redcross.org/volunteer.

A Hand Up for Veterans at Milwaukee Stand Down Rally

By Justin Kern – American Red Cross

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Walter Donaldson joined 172 veterans Saturday at the Milwaukee Veterans Stand Down.

With icy rain and whipping winds outside of the Richards Street Armory in Milwaukee, Walter Donaldson was perfectly content to reminisce on warmer and brighter days, during the 1990s, when he lived in Florida.

Donaldson lived there during and after his service in the Army. He taught high school students and even volunteered for the American Red Cross after a tropical storm. The years since then haven’t always been easy or kind to Donaldson, he said, with a wizened smile and a follow up declaration that he’s doing better now, with a place to stay on the southwest side of Milwaukee and a chance to teach again. On this day, he attributed an upbeat attitude partly to thoughts of Florida during a Midwestern winter, and partly from the clothing, personal items and resources he received at the Milwaukee Veterans Stand Down.

“This helps. I’m grateful, all of this helps,” Donaldson said, pointing to clothing and Red Cross bags.

Donaldson joined more than 170 area veterans at the Stand Down rally at The Armory, a bi-annual event that focuses on homeless or at-risk veterans. At Saturday’s Stand Down, veterans had the opportunity to meet with dozens of organizations, including the Red Cross, veterans’ groups and food providers, health professionals and hair stylists, as well as various state and federal agencies. Service to the Armed Forces volunteers and staff from the Red Cross once again provided hygiene items and informational/communication resources for veterans.

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A veteran in prayer during Saturday’s event at The Richards Street Armory.

The event is billed as a “hand up, not a handout” for veterans. Between meals, check-ins and conversation, the rally included call-and-response shout outs to the five branches of the military, patriotic songs and a plea from organizer Stan Kogutkiewicz for vets in the crowd to use the resources in the room.

“Do not leave here until you get going on your problems,” echoed George Martin, one of the event emcees.

For Marvin Britton, that meant taking a stroll through the booths that packed The Armory. Britton’s gold Army ring caught the light as he talked and clutched onto a smooth wooden cane, as he shared straightforward stories of service, of addiction, of sweethearts long gone. Since his service in Vietnam, from 1974-78, life took him to San Diego and La Crosse, with time on and off in Milwaukee. These days, he’s staying in Union Grove at the Wisconsin Veterans Home, from where a group of veterans bused in for the rally.

“I’m fine, now … just trying to stay healthy. Got my backpack, going to the booths after I get some of [those] clothes” from the clothing donation line, he said.

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Veterans received information on ways they can connect with resources and family from the American Red Cross.

Ready to meet Britton, Donaldson and all the veterans were volunteers like Bob Nelson. Nelson joined the small team handing out American Red Cross bags with hygiene items and veterans resources information at the west end of the stout military hall. Nelson’s son is in the Marine Corps, connecting him to a lineage of men who have served in their family. For Bob Nelson – also on the Red Cross disaster action team – meeting and sharing with veterans at the Stand Down rally is a small gesture of gratitude.

“This is something I can do, I can be here,” Nelson said.

For more information on the Milwaukee Veterans Stand Down event, click here.

To get involved or find out more on the Red Cross Service to the Armed Forces mission for veterans and military service members and their families, click here.

Army National Guard sendoff includes Red Cross volunteers who can relate

By Justin Kern – American Red Cross

Mark Matuszak could see a bit of himself in every family member cheering on, hugging and giving teary goodbyes to their beloved service members at an Army National Guard soldier sendoff last week in Green Bay.

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American Red Cross Northeast Wisconsin Chapter board members Phil Zubella and Sarah Dressel (both at front) joined a sendoff for soldiers recently in Green Bay.

Matuszak’s son, Dan, is a U.S. Army Green Beret. It wasn’t long ago that Dan shipped off to the Philippines for military assignment – leaving Mark and family to carry understandable concern back here in Wisconsin during Dan’s deployment.

Knowing that important yet sometimes difficult role military families hold, Matuszak said he knew the value in joining fellow American Red Cross board members and volunteers in support of approximately 400 soldiers and their families at an event Nov. 29 at the Lambeau Field Atrium.

“I can relate to the family and the folks that are here, understand how deployment is going to affect their family,” Matuszak said. “Not seeing [a deployed family member] hurts, but you know they’re doing it for the right reasons and the right cause. It’s a noble cause.”

Matuszak was one of approximately 15 Red Cross board members, volunteers and staff who joined in the warm community sendoff for Wisconsin Army National Guard soldiers from the Appleton-based 2nd Battalion, 127th Infantry, 32nd Infantry Brigade Combat Team headed out to Afghanistan.

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A spread of snacks and information for service members and their families provided by the Red Cross.

The Red Cross was one in a group of organizations in attendance to join in the sendoff, as part of its Service to the Armed Forces mission. Red Cross volunteers and board members served coffee, donuts, bananas and string cheese provided by Kwik Trip, along with offering information on resources during and long after the soldiers’ deployment. (Click here to view and share from a collection of Red Cross photos from the event on Facebook.)

Command Sgt. Maj. Rafael Conde, Wisconsin Army National Guard, took time in his remarks during the event to recognize the family and friends in attendance, and listed off supported organizations such as the Red Cross.

“We can’t do what we do, this mission, without your support,” Conde said.


Are you looking for a new way to support our military service members and families? On this page you find out how you can play an important role as a volunteer or supporter of our Service to the Armed Forces program.


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Army National Guard leaders received a Wisconsin flag from outgoing Lt. Gov. Rebecca Kleefisch. The Green Bay deployment event was the largest of its kind in recent years.

The event was the largest combined send-off for northeast Wisconsin in recent years. Only about 20 percent of the soldiers had previously deployed. According to a military release, the unit is “comprised of teachers, students, electricians, engineers, computer IT specialists, police officers, firefighters, EMTs, welders, auto mechanics, craftsmen” from across Wisconsin but predominately from the Fox Valley and Green Bay.

For Matuszak, that group also included a co-worker at Great Northern Corporation hired a few years ago, and another co-worker’s son. As a board member volunteering at the event, Matuszak was able to talk with people and families he knew, as well as others with whom he shares a military connection.

“I understand what’s facing them, so it’s humbling for me to watch what they’re about to go through,” he said.

The projected return for the soldiers is late fall of 2019.

Local Hero Nominations Needed!

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The American Red Cross of Wisconsin is accepting nominations for 2018 Hero Award recipients.  Each year, the American Red Cross recognizes everyday heroes in our community at three events in Wisconsin: Evening of Heroes in Wisconsin Dells, Heroes Breakfast in Altoona, and Brave Hearts in Milwaukee.

Our three events recognize individuals who have done extraordinary deeds in the community!  Whether they’re stepping up during a medical emergency to provide assistance or helping others through a lifetime of volunteerism, heroes reflect what is best about our community.

Do you know of anyone that should be recognized?  If so, please nominate them for one of our three hero events across the state! Details and categories vary by event.  For more information about our events, please click the links below:

  • Evening of Heroes – www.redcross.org/eveningofheroes
    • Nominations due December 1st
    • Eligible counties: Adams, Clark, Columbia, Crawford, Dane, Florence, Forest, Grant, Green, Iowa, Iron, Jefferson, Juneau, La Crosse, Lafayette, Langlade, Lincoln, Marathon, Marinette, Menominee, Monroe, Oconto, Oneida, Portage, Price, Richland, Rock, Sauk, Shawano, Taylor, Vernon, Vilas and Wood counties in Wisconsin and Houston County, Minnesota.
  • Heroes Breakfast – www.redcross.org/northwestwiheroes
    • Nominations due December 31st
    • Eligible counties: Ashland, Barron, Bayfield, Buffalo, Burnett, Chippewa, Dunn, Eau Claire, Jackson, Pierce, Pepin, Polk, Rusk, Sawyer, St. Croix, Trempealeau, and Washburn.

If you have any questions, please contact McKenna Olson at mckenna.olson@redcross.org.

Words of Hope & Support from our Volunteers!

Written By: Deanna Culver, Red Cross Volunteer, 09/12/2017

I am a Red Cross Volunteer
Volunteering is what we do
Today, tomorrow, and the next day too
Helping people on their recovery begins with steps
Together we’ll work on cleaning up the confusion and mess
Eager to assist and ready at a moment’s notice
Helping people and meeting new friends is an added bonus
Volunteering is given from within our hearts
Today, and tomorrow right from the start
Resources and guidance a soft loving gesture in a time of need
To help get people back on their feet
Disasters happen day and night
Red Cross volunteers lead the way with a shining light
Eyes of care watching over you
Smiles to brighten your hearts that turned heavily blue
Rather on the phone or in a shelter
We’re here to help you fill alittle better
Listening, sharing, and caring to help guide you
Nothing is to tough for us to help you through
For helping people far from home and near
I am a Red Cross Volunteer