Volunteer Position: Northeast Wisconsin Military Family Caseworker

The American Red Cross of Northeast Wisconsin is looking for 3-4 volunteers to assist with casework for our Service to Armed Forces program. Below is the description of the role. We are looking for a time commitment of 5-10 hours a week. All training provided. If you are interested or have additional questions please contact John Kost, Regional Manager, Service to Armed Forces at (920) 733-4481  or john.kost@redcross.org

Service to Armed Forces Office Location: American Red Cross,1302 E. Wisconsin Avenue, Appleton WI, 54911

Purpose: Provide casework services to military members and their families.

Key Duties: 

  • Support American Red Cross Mission.
  • Supports SAF policies, procedures, and protocols related to Military Family Case Management.
  • Works with SAF Volunteer Coordinator, SAF Military Family Caseworker Manager, and SAF Regional Manager (as needed) to provide casework follow-up on SAF cases in the chapter’s jurisdictional area in accordance with ARC standards and guidelines.  Tasks include accessing the web based SAF Case Management System (Self-Service), making follow up calls, and logging case notes on a regular basis.
  • Successfully completes required Introduction to SAF Casework and Introduction to SAF Self-Service (Case Management System) online training and locally developed casework orientation.  (6-hours).
  • Acquires a working knowledge of Local, State, and Federal Veteran resources.
  • Attends scheduled SAF meetings.
  • Maintains strict confidentiality of any case notes, names, and other personal information in accordance with Red Cross policies.
  • Positively represents Red Cross to the military, their families, and the veteran community.


  • Regional SAF Manager SAF Military Family Caseworker Manager SAF Volunteer Coordinator SAF Military Family Caseworker


  • Good listening and interviewing skills.
  • Must handle confidential information and maintain confidentiality.
  • Must have basic computer skills (MS Office), a home computer with internet connection, and telephone.
  • Must be willing to complete required documentation using web based SAF Case Management System (SAF Self-Service).
  • Must be willing to volunteer one week in a month (5 – 10 hours/week) and flexibility to continue working with a military family until situation is resolved.   
  • Willing to travel to Appleton Red Cross office for meetings as needed.
  • Effective oral and written communication skills.
  • Experience in social work or related field is helpful.
  • Awareness of and appreciation for military culture and military families.
  • Knowledge of community resources a plus.
  • Ability to stand or sit for up to 3 hours.


  • New Employee and Volunteer Orientation w/Back Ground Check
  • Introduction to SAF Casework (online)
  • Introduction to SAF Self-Service (online)
  • Locally developed orientation to casework procedures and resources.


  • Dress appropriately for working with the public and in a manner that reflects positively on the Red Cross. 
  • Must wear Red Cross identification at all times when working for Red Cross in the public.

 Appointed by: Regional SAF Manager, SAF Volunteer Coordinator

Reports to or Partners with: SAF Family Military Caseworker Manager, SAF Volunteer Coordinator

Length of Appointment: Minimum of 1-year. 

Time Commitment: 5 – 10 hours a week.

Development Opportunities: National SAF Caseworker Training: Principles of Service to the Armed Forces (SAF) Casework Class, Military Family Caseworker Manager, Get to Know Us Presenter, SAF Volunteer Coordinator, participation in military and Veterans support events