260 People Received Red Cross Assistance After Home Fires, Other Disasters in March

MILWAUKEE, Wisc. (April 2, 2020) — Even during the ongoing COVID-19 pandemic, emergencies don’t stop and neither does the work of the American Red Cross. Every day, local volunteers are still providing care and comfort after disasters, such as home fires.

In the month of March, Red Cross disaster workers in Wisconsin responded to 81 incidents, providing assistance to 260 people all across Wisconsin (see map). Volunteers primarily helped families after home fires (79 incidents), with the addition of health measures and virtual work to keep this important support moving ahead for people in crisis.March 2020 fires WI ARC

“Our responses remained higher than average in March. As the realities of COVID-19 hit our state and nation, our disaster teams worked with public health officials, took on new training and added health and distancing measures to keep this work moving ahead, safely,” said Justin Kern, Communications Officer for the Wisconsin Region of the Red Cross. “We’re urging everyone to take steps while you’re observing stay-at-home measures to minimize the risk of fires in your own home.”

Along with the 79 fires in March – more than two per day, which is above our typical state average – Red Cross disaster teams also responded to help people at a building collapse in Racine and a transportation incident in Milwaukee.


You can support this ongoing mission for our neighbors in need by joining as a volunteer or by making a donation at redcross.org.


Our top priority is protecting the people we serve and our volunteers, so we have adopted new guidelines and tactics as we continue to support our communities. All volunteer responders and clients are asked health screening questions prior to meeting at a disaster scene. We also have the technology in place to issue immediate disaster assistance on a virtual basis. We have implemented steps to keep clients and volunteers safe from close contact, while at the same time providing financial assistance for items such as food, clothing, shelter and medications. The Red Cross also offers mental health support in beginning the long-term recovery process.

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American Red Cross disaster volunteers Dave Flowers, left, and Kevin Connell don protective face shields and gloves as they deliver hygiene supplies to a shelter run by the National Guard in Milwaukee. (Photo by Justin Kern / American Red Cross)

We continue to work closely with public health officials to deliver our mission where and when it’s safe to do so. This work includes additional support and partnerships through the state Emergency Operations Center to address the needs of people during this evolving emergency.

Stay Safe and Help #EndHomeFires

The Red Cross is asking everyone to take simple steps to reduce the risk of a fire in your home and to help save lives. While many are home from work and school with their families, now is the perfect time to talk about home fire safety and practice your home fire escape plan.

  • Make sure everyone in the family knows how to get out of every room and how to get out of the home in two minutes or less.
  • Teach children the sound of a smoke alarm when you practice your home fire escape plan.
  • Select a meeting spot at a safe distance away from your home, such as a neighbor’s home or a tree in the front yard, so everyone knows where to meet.
  • Visit org/homefires for additional free resources and safety tips.

For additional COVID-19 (a.k.a. Coronavirus) safety tips and resources, click here.

‘People will get it done’: Q&A with Dave Nelson, government operations volunteer working on Coronavirus response

By Justin Kern, American Red Cross

With any large-scale disaster, there is a significant amount of work behind the scenes to set up food, shelter, assistance and more on the ground. Rarely has that “behind-the-scenes” effort been more vital than during the present COVID-19 pandemic. By its nature, this health emergency has resulted in isolation, social distancing and other remote efforts. This is where the strategy, networking and smarts of American Red Cross volunteers like Dave Nelson make a huge impact. From a post at the State Emergency Operations Center in Madison, as well as virtually, Nelson has led the Red Cross response to the Coronavirus emergency.

Nelson started at the Red Cross about eight years ago, including stints as a disaster action team volunteer and board president with the Northwest Wisconsin Chapter. Nelson, a retired finance officer for hospital systems who lives in Eau Claire with his wife, shares details on this unique Red Cross volunteer role – and one-of-a-kind disaster response.

Dave Nelson headshot

Dave Nelson

For starters, how do you kind of describe your volunteer role to friends or people on the street?

“I say that, ‘If we do our job here [in the Emergency Operations Center], that’s how we coordinate where to set up shelters, where our partners could use our assistance, and where people are most in need.”

What are some of the duties as a Government Operations volunteer?

“Where we usually work is in the E.O.C. [Emergency Operations Center]. That could be with the state, county or municipality. We coordinate the emergency response with all of the local authorities, including, like here with the state Department of Health Services, the National Guard, FEMA … all those types of agencies so there is a coordinated effort by all entities to provide the response needs in the places that it is most needed. … For Red Crossers, this role used to be called ‘Government Liaison.’”


Volunteers make the mission of the American Red Cross come to life. Find volunteer opportunities that fit your interests at redcross.org/volunteer.


Had you done this role before the Coronavirus response?

“First time I did this was during the Bad River Floods in 2016. For Hurricane Florence, I was the government operations [lead] in South Carolina for 15 counties in that response. I was at the Camp Fire in Paradise, California and last summer I was with the state of Oklahoma for flooding.”

Compare and contrast for us, the differences and similarities with a natural disaster like a hurricane in your role, and what’s happening with your role during this COVID-19 response.

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Dave Nelson, at right in hat, on the first day at the State Emergency Operations Center in Madison.

“What is similar: I’m working with the federal, state and local authorities in the E.O.C. We also coordinate a lot with V.O.A.D. [Voluntary Organizations Active in Disasters] groups, too, to help find other resources where we all have a gap to fill. The players from the agency standpoint are pretty much the same. In hurricanes, for instance, the majority of our work is … supplies, feeding and sheltering of people. What makes this one very different is that we’re not doing any sheltering. We have special rules because we’re dealing with a pandemic, which is something not many of us have worked with before. The coordination becomes different. The state and counties are working on isolation shelters, more of a medical shelter and different from congregate shelters … Using Red Cross and FEMA resources, we helped put together a shelter operating manual with DHS so that they can operate and better understand the processes involved in operating shelters. DHS is taking the lead and we’re assisting, providing guidance, supplies and resources. They’re the health experts. It may seem small to anyone outside but it’s really under a whole different set of rules to ensure infection does not spread and medical needs are met.”

I’ve been at E.O.C.s in the past in Madison and this one was definitely different from day one. Can you share the differences from the perspective of where and how you’re working?

“We walk through medical screenings before we can even get into the [E.O.C.] building. We’ve been working, spaced apart somewhat … and we are now dispersing into what we call ‘Virtual E.O.C.’, using web access, phones, email. That is important [based on gathering guidelines], but we’ll be doing a lot more calling, relying on technology much more. People will get it done. These people in the E.O.C., they work hard and they take tasks seriously. Whatever needs to get done, gets done. And that’s the fun part, really, solving problems and executing the plan.”

A couple of weeks into this pandemic, what have been some of the early successes?

“Some of the blood drive need and safety information, getting that language passed along to help the state and governor’s office to support the need for blood drives and collection. The other big one for me was, on day two, getting involved with the isolation sheltering task force. I was able to find policy and standards manuals and intake forms as a start, based on Red Cross, FEMA things I know about sheltering, and contacts I had from other states already going these response issues in heavily impacted areas in California, where they’re a little ahead of Wisconsin in dealing with the COVID-19 response. Our team was able to then bring in a shelter expert, Barbara Gugel, to work full-time with the Isolation Task Force to develop and put that isolation sheltering process into place. It’s where your networking and working well with new people, treating each other well, really comes into play.”

This is a pretty unique role with the Red Cross. What qualities would you say help to have for someone who may want to get involved like you in government operations?

“You have to be even tempered. Don’t take anything personally, there is so much going on and people can get stressed, people are tired. If you can handle the pressure of working 12-to-15 hours a day and coordinate with numerous types of people, [those are] the skills you really need. Even if it’s a role that comes up once or twice a year, don’t get frustrated with that. At the end of the day, we’re here to help people the best we can. We play a very important role, and our government partners, our nonprofit partners, they all know that.”

You can make an impact in your community as a volunteer with the American Red Cross. Find volunteer opportunities that fit your passion at redcross.org/volunteer

Volunteer profile: wanderlust fuels Wood County resident’s Red Cross service

By Stephanie Burton, American Red Cross

When Diane Scheunemann retired from her 41-year career as a parts inventory specialist for a large heavy truck dealership in Marshfield, she didn’t know what she would do with her time. Pickle ball, curling and softball were a start. But she knew she needed something more.

That’s when she turned to the American Red Cross.

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Diane Scheunemann waits in a convoy of Red Cross emergency response vehicles ready to bring food and other items to families in need after Hurricane Michael. (Submitted photo)

“I asked myself what I like to do,” the long-time Wood County resident said. “I like to volunteer and travel. And, the Red offers both of those opportunities.”

Scheunemann contacted her local chapter and began taking in-person and online courses. Soon, she was preparing for her first deployment working as a pre-disaster mega shelter volunteer in anticipation of Hurricane Irma in 2017. Scheunemann and other Red Cross volunteers staffed a school-based shelter that was locked down while one of the worst hurricanes to hit Miami in decades stalled over the area.

“I didn’t know what to expect,” she admitted. “I was in awe of what had to be done.”


You can join our disaster volunteers in a number of ways. Click here for info and to sign up.


What had to be done, Scheunemann soon learned, ranged from driving an emergency response vehicle to sorting through thousands of donations the Red Cross receives after disaster strikes.

A self-described introvert, Scheunemann quickly learned how to best use her skills to make a maximum impact. Her wanderlust led her next to provide aid during and after the 2017 Sonoma County Wildfires. This time, her efforts were focused on canteening, preparing food at mealtimes, loading trucks and cleaning.

“It’s a devastating thing to see these houses and vineyards burned to the ground,” she said. But, she takes comfort in knowing that she can provide so much help during times of such life-altering devastation.

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Scheunemann, center, poses during a break from work helping families impacted by wildfires in California in 2019. (Submitted photo)

Scheunemann also traveled to serve those impacted by Hurricane Michael in Mexico Beach, Fla., and to the widespread Paradise Fire in Butte County, Calif.

Scheunemann credits her husband for making her deployments possible. He maintains the home and takes care of their dog while she’s away for each two-week deployment.

Her volunteer experience isn’t limited to deployments. In fact, her Red Cross colleagues describe Scheunemann as a jack-of-all trades. She has also responded to a number of local fires that have displaced families.

When asked about what’s touched her most about her time as a Red Cross volunteer, Scheunemann pointed to the generosity she saw in others, not herself. She recalled a local fire she responded to where, among those affected, were three young children, including a colicky baby. A fire chief also at the scene joined their work to help the family find shelter plus medicine for the baby.

You can put your compassion and talents to use as a volunteer with our disaster action teams. We are always looking for people to join our teams, starting with local homes fires and floods, and, with training and interest, deployed out to national catastrophes. Click here to start your volunteer journey.

 

Tornadoes, power outages, extreme heat and an explosion: how Red Cross ‘helped our communities’

Story and photos by Justin Kern, American Red Cross

Elizabeth Arnold forked into another bite of spaghetti in red sauce Tuesday afternoon in the cafeteria at Menominee Tribal School in Neopit. Just moments before, Arnold and others eating in the lunch room applauded at the announcement by officials that power had been fully restored for the first time since Friday’s wild storms.

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American Red Cross volunteers Laurel Cooper, left, and Russ Van Skike serve up a warm, tasty meal of pasta to Elizabeth Arnold on Tuesday in Neopit.

“This is the first warm meal I’ve had since Friday,” Arnold said between bites of pasta.

The American Red Cross partnered with Salvation Army and leaders from the Menominee Nation and Menominee County to serve the lunch for dozens of families on Tuesday. The groups also provided information on power outage preparedness and dealing with food spoilage. It was part of an ongoing, statewide response by the Red Cross, which kicked off in earnest with an explosion in Madison on Friday morning and then continued into the week following thunderstorms, hail, small tornadoes and extreme heat that blasted across Wisconsin.

The Red Cross has established, partnered with or supported approximately 14 reception centers – located along the path of storms and destruction from Neopit to Mishicot, from Appleton to Waupaca, and from Madison to Balsam Lake – for residents in need of water, snacks, power and sometimes meals and showers. Through Tuesday afternoon, the Red Cross had provided nearly 1,400 hot and pre-packaged meals along with 570 cases of water across the state. Operations have also been set up to help with sheltering of clean-up partners like Team Rubicon in Langlade County and canteening for search and rescue teams in Menominee County. From Friday into Saturday, volunteers ran a cooling shelter at the Alliant Energy Center as the city of Madison dealt with a power station explosion that knocked out electricity during the brunt of a heat wave. Roles at Red Cross have been predominately run by a team of approximately 50 volunteers. Gov. Tony Evers has declared a State of Emergency from the storms. In partnership with county, state and tribal leaders, the Red Cross remains committed to bringing immediate needs and resources to residents affected by this devastating wave of storms.

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The whole family shares a laugh at youthful antics Tuesday during a lunch served at Menominee Tribal School. Pictured are, from bottom right, Emmeretta Corn, Chantel Alveshive, Kewascum, 4, Rosie, 3, Ricky Lee, 8, Stalla, 2, and Joseph, 4. 

After her meal, Arnold, a Menominee County board supervisor, loaded up extra meals into her truck to take to neighbors in Keshena also dealing with outages and unable to make the Tuesday lunch service. She turned to Red Cross volunteers: “Thank you for everything. You really helped our communities out.”

Elsewhere on Tuesday, remnants of sheer winds and some of the verified tornadoes remained very present, like in Elderon, where trees were pulled from the ground with densely exposed roots and earth, and in Knowlton, where barn siding was ripped off and coiled across properties. At the fire department in Rosholt, volunteers have kept the doors open 24 hours for people in need of water, showers and somewhere to plug in. Here, the Red Cross has played a support role with water while keeping in contact with Portage County officials on immediate needs. Rosholt F.D. Chief Greg Michelkamp said the department generator had been cranking full-time since Saturday and that he hoped his neighbors would have the lights back on soon, for risk of longer term needs like sheltering or mass feeding.


For the latest weather alerts, preparedness tips and shelter info, download the free American Red Cross Emergency App here or in your app store.


In Appleton on Monday, one of two reception center sites operated from a community room at the Outagamie County Sheriff’s Department. There, a family of three recharged phones and contacted family via text and social media. KaZoua Lee scrolled through Facebook and said it was nice to have a place to plug back in and “let people know” they were OK, even without power for a few days. The three listened as a neighbor shared her stories of the storm and subsequent outage while her phone juiced up. Volunteer Sharon Holt of Combined Locks said the stories were typical from the more than 150 people who paced in and out of the center since Sunday morning.

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A confirmed tornado from weekend storms peeled off siding from this barn in Knowlton, Wisc.

Blocks from the Appleton site, mangled trees lined residential neighborhoods on either side of Highway 47, especially around the Erb Park area. City crews and electric company line workers were always within view or earshot. Neighbors likened this damage to the storms and weak tornados in 2016. David Williams, a Service to the Armed Forces volunteer with the Red Cross, was himself still running off a neighbor’s generator as he cleared away a smashed fence and broken tree limbs. Williams said he and his mother were lucky to have such community support.

“A lot of damage, but we’ll be alright,” Williams said.

Red Cross will continue to partner with local and state agencies in the days and weeks ahead as our neighbors continue their recovery.

Your generosity enables the Red Cross to mobilize support to people in need, up the street and across the county. Consider a donation to support volunteers and resources for people affected by a disaster. Click here to take action.

Fond du Lac flooding victims reflect on a memorable Red Cross experience

By Nicole Sandler, American Red Cross

As Red Cross staff and volunteers, we often report on how we help those in need at the time disaster strikes. There is a lot of outside attention “in the moment” of a disaster, even though the work continues for days and weeks after. To provide a more in-depth look at what relief and recovery means to those we’ve served, we had a conversation recently with one Wisconsin family impacted by sudden ice jam flooding in mid-March.

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Lisa Frank, right, and her daughter Amanda pose with a Donald Driver bobblehead, among the handful of keepsakes they were able to grab when evacuating their flooded apartment complex. (Photo: Wendy Rociles, American Red Cross)

Lisa Frank and her adult daughter Amanda were in the bullseye of the spring flooding in Fond du Lac. With their apartment building in danger of rapidly rising water, they reacted to the call of local firefighters to evacuate immediately. Given 10 minutes to grab whatever belongings they most needed, Lisa scrambled around her third floor apartment while Amanda attended to her apartment one floor below.

Within the time allotted they each emerged with a few necessities, including critical medications, a change of clothing, and some items of sentimental value. They made the difficult decision to leave their cats behind, but only after the firefighters assisting with the evacuation made a solemn promise that the cats would remain safe.

Once helped across the flooding parking lot and onto the buses waiting for them, Lisa was able to finally breathe. As her bus pulled out she had a view of the nearby football field and realized it had become a “giant swimming pool.”

“I had never seen anything like this,” she recounted. “ I really thought the world was ending.”

The buses took Lisa, Amanda and others from their apartment building to the nearby community church where Red Cross volunteers had set up shelter. There, the Franks were offered cots for sleeping, snacks, and meals throughout their stay – including a delicious homemade breakfast cooked the next morning by congregants of the church.

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Ice jams were the main culprit in March 2019 flooding that hit homes and families in towns including Waubeka, above, as well as Green Bay, Fond du Lac, Arcadia. (Photo: Justin Kern, American Red Cross)

Lisa admits that she didn’t expect to get much sleep given the overwhelming morning as well as medical conditions that caused her discomfort. But by evening, she “curled up on the cot and slept like a million bucks.”

In describing their experience while at the shelter, Lisa remarked that from the moment they arrived, “everything was handled perfectly; so perfectly, it felt like it was a drill.” She believes the quality of support and compassion extended by everyone she met is what helped she and Amanda get through the experience.


The Red Cross works with families in the days and weeks after a disaster to make sure they’ve connected with any resources available to them during the intensive recovery process. If you’d like to get involved in the response or recovery efforts with your neighbors in need, please consider joining the Red Cross as a volunteer. Take that first step by clicking here.


 

Of biggest concern to Lisa were the medications she needed to control her chronic conditions. She suffers from congestive heart failure, as well as painful rheumatoid arthritis requiring the aid of a walker. While she grabbed her medications from her apartment before evacuating, she had additional prescriptions that were due for a refill. She explained this to the Red Cross volunteers who greeted her upon arrival at the shelter and immediately set about assessing her needs.

“One of the volunteers went out to the pharmacy and picked up a prescription I needed that very day; without it I wouldn’t have been able to function,” said Lisa. “Yet next thing I knew she showed up and handed me the bag with my medication. I don’t know who she is, but I’m still so grateful for what she did.”

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Volunteer Dennis Hildebrand, right, chats with Michele Whittington and her son, Zyler, during their stay at a shelter in Green Bay during March floods. (Photo: Justin Kern, American Red Cross)

Lisa shared that her daughter, Amanda, is autistic and suffers from epilepsy and ADHD, which can make traumatic experiences especially challenging. Yet the kindness with which she was treated while in shelter again had a profound effect on Lisa. Thanks to the volunteers’ way of talking to and engaging with Amanda, Lisa felt a sense of pride in how well Amanda acclimated to the situation.

“The amount of kindness the Red Cross showed us is beyond anything I’ve ever experienced,” says Lisa. “It was my first time working with the Red Cross, and everyone was simply incredible.”

In total during March flooding, 106 Red Cross volunteers worked with partners to open four shelters, one reception center and one multi-agency resource center; provided comfort and respite for more than 140 people; served more than 1,200 meals and distributed approximately 720 clean-up kits.

The day after the flooding in Fond du Lac, the Franks were cleared to return to their apartments – which included their grateful cats. Their apartments were spared any water damage, although their car, which was parked outside, was deemed a total loss due to water damage. Lisa is currently working to save up enough money to purchase a replacement car. Aside from that inconvenience, life has essentially returned to normal for the Frank family.

When asked to sum up her flooding experience, Lisa says that without the help and support of the Red Cross, she and her daughter could never have handled it as well as they did. She pointed out, with a laugh, that between the bus ride to and from the shelter, the lodging, the meals, and the opportunity to meet others, the experience felt almost like a “vacation” – although a “weird, surreal and unplanned vacation!”

Amanda has a slightly different take on the experience: “It was like a vacation you did not want to take!” Yet both mother and daughter are grateful for all the ways in which the Red Cross helped them navigate a difficult situation.

Sudden spring thaw brings flooding, shelters and signs of hope

By Wendy Rociles – American Red Cross

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Fond du Lac crews worked feverishly March 14 to break up ice jams on rivers caused by an sudden temperature spike.

When Jennifer Pena put her five kids to bed in her Fond du Lac apartment on Wednesday, it was just like any other night. The way they woke up Thursday was anything but.

A sudden spring thaw broke up sometimes car-sized sheets of winter ice along the Fond du Lac River, causing an “ice jam” and river overruns into streets, homes and Pena’s apartment building. Her family awoke to emergency officials on A.T.V.s, pounding on doors and evacuating everyone from the building. Pena’s family, in their pajamas and lugging a box of the essentials, plus a few toys for the kids, were among the dozens of people at an American Red Cross reception center and later a shelter set up in Fond du Lac, one of many such sites set up in Wisconsin during this week’s flooding disasters.

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Jennifer Pena, right, and her daughter Rosalina Robinson color Thursday at an American Red Cross reception center.

Pena and one of her daughters, Rosalina Robinson, colored Thursday afternoon as the mother talked through the paces that brought her from a normal weekday to emergency sheltering.

“It’s been a long morning,” she said. “Right now, with our house, there’s no way to go back inside.”

As of Saturday, March 16, more than 150 people in Wisconsin received care, sheltering, food and other resources from Red Cross volunteers and staff at shelters or sites including Arcadia, Fond du Lac, Lodi, Prairie du Sac, Green Bay and Stevens Point. After a harsh, protracted winter, spring seemed to come overnight in the Badger State. Even so, Red Cross volunteers were able to set up sheltering with partners, provide support for reception centers and distribute clean up kits to emergency managers.


For the latest on statewide shelters and resources, dial 2-1-1. You can find shelter updates, ways to connect with displaced family members, and safety and preparedness tips by downloading the free American Red Cross emergency app.


 

As people processed their ordeal and what may be ahead in the coming days, Karen Leveque was contemplative about her experience. Like many, she recalled a different round of flooding, more than 10 years ago and along this same river in Fond du Lac.

“I’m doing it all again,” Leveque said.

FDL South and Oak Sts March 2019

South and Oak Streets in Fond du Lac were overrun by the nearby river, displaced dozens of people.

As another family, Lisa and Amanda Frank, were informed that they needed to evacuate their apartments early this same morning, they grabbed important things, like medications and identification. They were also able to grab a few smaller items of sentimental value, just in case they couldn’t get back to the apartment soon.

Keeping her upbeat spirit – hope for the best in the early hours of an unknown weather situation – Lisa pointed to a small, sealed container they were able to carry with them out of the flooded apartment building.

“We even brought our dog (ashes) with us!”

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Volunteers from the Wisconsin Red Cross set up a shelter at partner Community Church on Thursday in Fond du Lac. 

By Saturday evening, just about two dozen people remained displaced at shelters in Fond du Lac, Green Bay and Arcadia. Receding waters enabled the Jennifer Pena’s family to return home, as well as Amanda and Lisa Frank. On Twitter, Amanda Frank wrote: “I also want to thank the @RedCrossWIS and Fond du Lac Community Chuch @ccfdl for all they did to make us feel at home. While I wouldn’t want to experience this again, the experience itself was good. You guys had everything we could have asked and hoped for. #ThankYouGreatly

You can always show your support to the Red Cross in three ways: joining as a volunteer; sharing your financial generosity; and giving the gift of blood.

“It’s been a rough year”: Compassion and help for residents besieged by storms

Stories and photo by Justin Kern, American Red Cross of Wisconsin

Rhonda Pfaff hadn’t finished cleaning out her home, garage and yard from the first flood when the nearby Baraboo River started to rise again.

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Rhonda Pfaff shares an embrace with Cindy Brown, Red Cross volunteer.

By the time a second August flood submerged her neighborhood in Elroy, Pfaff wondered if the deluge and damage weren’t “the last straw” for her home and others on the street, some already cordoned off with caution tape. Pfaff had moved to the home formerly owned by her great-aunt to care for her beloved father, Gaylord (“I was his shadow”). He passed away in March and much of the rehab work they did – wood work, flooring, landscaping – were left awash and stripped from their single-story, cream colored ranch-style home.

“It’s been a rough year,” Pfaff said, soon after a hug with Red Cross volunteer Cindy Brown. “All we have left from the basement are some dishes. You know what? We’re alive. We have our health.”

Pfaff reflected on the destruction in her small Wisconsin town and others across the state hit with record rainfalls, overburdened rivers and more than a dozen tornadoes from mid-August to early September. Red Cross volunteers Cindy Brown and Fayth Harrison went door to door on September 6th in Elroy, its small-town Americana now buttressed with entire living rooms, bedrooms, vehicles and basement possessions on the front curb for disposal.

Harrison and Brown brought Pfaff Red Cross assistance and information on various recovery resources. To Pfaff’s relief, they also brought open hearts.

“You have brightened my day. I can’t tell you how much this means to me,” Pfaff said.

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The scene on one Elroy, Wisconsin street in early September.

As grim as the scene in her neighborhood, Pfaff was appreciative that her family was unharmed and had a place to go, in her former home across town. Pfaff’s ex-husband and his family came by to clear out trash and debris. She teased her son, who had been living at her house along with his fiancée, that he was excused from yard maintenance after flood waters carried a metal yard roller hundreds of yards from their property into a marsh.

Pfaff held remarkable humor and warmth as she talked with Red Cross disaster workers, even while she pointed to the high-water mark on the outside of the home that lined up well into her living room.

“I have to laugh because if I cry I’ll fill up that river so damn fast,” Pfaff said.

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Reedsburg, another hard hit town, continues to deal with standing water from August storms.

Including their time with Pfaff, Brown and Harrison made the rounds with multiple families Thursday in Elroy. Days into a deployment in their own state, the two volunteers they were flagged down on this day by one person in a passing truck, alerted to another person in need of assistance who was working the lunch shift at her downtown diner. Hundreds of residents across the state have received assistance, clean-up supplies, meals and more from Red Cross during response and recovery, now at more than three weeks.

Red Cross continues to reach out to residents across the state in need after these devastating late summer storms, tornadoes and floods. To connect with Red Cross recovery resources, call 888-700-7051 and leave your information. A disaster recovery specialist will call you back as soon as possible.