Air Force veteran gives back to the military as a Red Cross volunteer

By Andrea Azzo, American Red Cross

Wayne MacDonald’s life has been dedicated to serving others. It wasn’t long after he got out of the Air Force when the Wisconsin man decided to volunteer with the American Red Cross.

Now, nearly 34 years later, the Stevens Point man is nearing the end of his stint with the Red Cross. MacDonald is turning 72 years old on Nov. 26. His goal is to continue serving until he reaches the 35-year benchmark with the nonprofit organization.

“The Red Cross is so important with so many different things,” MacDonald said. “Supporting the military side is the biggest thing [for me].”

MacDonald’s volunteerism has been focused Service to the Armed Forces, the department at the Red Cross that helps service members, veterans and their families. He knows firsthand how difficult it can be to transition from the military to civilian life.

MacDonald served for 10 years in the Air Force and for 20 years in the Air Force Reserve. He has been stationed overseas in Turkey, England and Germany; plus in the U.S. at military bases in Alaska and Texas.

When he spent one and a half years in Turkey, MacDonald said he did not know what kind of assistance was available to him. Even today, he says other military families aren’t sure where to go if something happens.

That’s where his work with the Red Cross comes into play. MacDonald’s primary duty includes communicating with military families to make them aware of the support that exists. This includes notifying service members when a loved one back home falls seriously ill or dies.

The Red Cross’ work has evolved over time. When MacDonald began volunteering, letters informed service members. Now the Red Cross puts a service member in touch with military families. 

Most of the time, MacDonald says feedback is positive and communication is fast. Sometimes, families are surprised at how quickly they receive important news.

Other Service to the Armed Forces volunteer opportunities include canteening at veteran Honor Flight celebrations, like this one in May 2019 in Beloit.

The Red Cross of Wisconsin primarily helps service members and veterans within the state, but there have been instances in which other Red Cross chapters have needed Wisconsin’s help. MacDonald says he has helped the Red Cross in Florida when there was a hurricane. He has also covered Minnesota when there was a shortage of volunteers.

MacDonald primarily helps over the phone. (He has never met anyone he has helped face-to-face.)

“The main thing for me is to provide, whatever their need is,” MacDonald said. “Knowing they had a need, through the Red Cross, they got support. That’s the main thing.”

For more on the many ways the Red Cross supports veterans, service members and their families – and to join volunteers like Wayne – click here.

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