COVID-19: Red Cross Offers Virtual Care for Families Who Have Lost Loved Ones

Virtual Family Assistance Center provides resources to those struggling with loss and grief due to the pandemic

MILWAUKEE, Wisc., June 23, 2020 — The American Red Cross of Wisconsin is launching a Virtual Family Assistance Center to support families struggling with loss and grief due to the ongoing Coronavirus pandemic.

People can visit the Virtual Family Assistance Center online here to access a support hub with special virtual programs, information, referrals and services to support families in need. The hub will also connect people to other community resources provided by non-profit and government partners. People without internet access can call 833-492-0094 for help.

“Our goal is to provide connections to resources for Wisconsin families personally affected by COVID-19, especially due to the loss of a loved one,” said Mark Thomas, American Red Cross Regional CEO and Southeast Wisconsin Chapter Executive. “We want affected families to know that the Red Cross and our partners are here to provide compassion and support as they grieve.”

Many families have experienced a disrupted bereavement and grief process due to restrictions related to COVID-19. To help, the Red Cross has set up a virtual team of specially trained mental health, spiritual care and health services volunteers who are:

• Connecting with families over the phone to offer condolences, support and access to resources that may be available
• Providing support for virtual memorial services for families, including connecting with local faith-based community partners
• Hosting online classes to foster resilience and facilitate coping skills
• Sharing information and referrals to state and local agencies as well as other community organizations including legal resources for estate, custody, immigration or other issues

All Family Assistance Center support will be provided virtually and is confidential and free.

For media contact: Aubrey Dodd, communications volunteer, American Red Cross, aubrey.mke@gmail.com