How a home fire client became an all-star volunteer

By James Ziech, American Red Cross

Kimberly Brockman’s decision to join the American Red Cross as a volunteer four years ago began with a cry for help – her house was on fire.

It was three in the morning. Cries from her daughter aroused Kimberly from her sleep. Then, she heard the smoke alarms. She sprang into action. She evacuated her family and her pets from their burning trailer. Her daughter was taken to the hospital. One of their dogs didn’t make it.

“We have nowhere to go, nothing but the clothes on our backs,” she remembered thinking at the time.

Kim profile James story

Kimberly Brockman shares a selfie while wearing her Red Cross volunteer duds.

Kimberly reached out for help the best she knew how. Within the hour, a representative of the American Red Cross came to help. Volunteers from the Red Cross brought comfort, then provided some money for a safe place to stay for a few days. When it came time to leave the hotel and find a new apartment, her Red Cross caseworker led her to the information and agencies that could get her started again in a new place for her and her family.

“I was so touched by what the organization does, that I wanted to help people the way they do,” she said.

Coming in with many years of experience working as a Medical Assistant, her choice of being a volunteer as a blood donor ambassador was an easy one. She would greet and welcome donors who come to the blood drives and ensure that they have a pleasant experience with the organization.

“Everybody is so thankful and we are thanked so much for what we do to help people,” she said. “I think we get the most thanks by talking to someone and asking people what you do for a living, and they’re like, ‘You guys are awesome! Thank you for being there.’”

After some time, Kimberly took up a leadership role and started to do community outreach. Sometimes, she would spend time in public talking with people. Other times, she would get to know the businesses in the area and getting them involved in hosting blood drives. There will even be a blood drive at Lincoln Park Zoo in Manitowoc on July 17. (Click here to find that and other drives to share your generous donation of life-saving blood.)

Kim and Cheap Trick James story

Brockman, holding the check at left, joins fellow Northeast Chapter volunteers to accept the generous donation from a rock concert that included Cheap Trick.

Kimberly wanted to also get involved in disaster response, though health issues prevented her from doing on-scene responses to incidents like home fires. Turned out, there was a need for volunteer disaster dispatchers. It was a perfect fit. From the comfort of her home, she could put volunteers in touch with people who need our help.

“It’s not that you want to feel good about yourself, but about making others feel better. Knowing how you help your fellow man in the worst times of their life. Just being a shoulder, just giving support. It’s about helping other people. Some people just want to know other people care,” she said.

Volunteers like Kimberly Brockman continue to reach out to assist all in need: from local house fires to regional flooding and hurricanes, from donating blood to running blood drives, from community outreach to building partnerships with businesses and government, volunteers from the American Red Cross are available 24/7 to serve and assist. For more information on how you can help your community and state, visit redcross.org/volunteer.

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