By Max Seigle, American Red Cross Public Affairs Volunteer
Carol Miller started the New Year more than 1,000 miles away from home. She wasn’t on vacation or with her family. On January 1st, she arrived in Texas to help tornado victims for her 13th national deployment with the American Red Cross.
“I didn’t even think of it as a holiday. I just rolled up my sleeves and went to work. I just focused on what had to be done first,” Miller said in a recent interview with the Red Cross Public Affairs.
Miller, from Rhinelander, served as a Health Services Supervisor in communities near Dallas, following the deadly Texas tornadoes at the end of December. She was one of more than 580 Red Cross volunteers working in disaster zones across the state. Overall, the assisted close to 900 individuals and families in need.
“Insulation everywhere, piles of debris, all of their belongings, their lifetime… everything is stacked at the curb ready to be taken away,” Miller said.
In part of her role, Miller saw first-hand the devastating aftermath of the tornadoes. In the city of Glenn Heights, she visited hard-hit neighborhoods with a Red Cross team offering a variety of assistance. Miller focused on securing immediate medical needs for residents.
“I helped replace a lot of prescriptions, wheel-chairs, walkers, eye glasses, helping people find sources for hearing aid replacement,” Miller said.
Miller also recalled helping a family find a new hospital bed for their mother and nebulizers for people with asthma. She talked about being an advocate for clients with their pharmacy and insurance company, and also helped with clinic referrals.
In the city of Garland, Miller spent time at Red Cross shelter. While serving there, she met a mother and her four kids, ages 2 to 13. Their father was in the hospital recovering from injuries he sustained in the tornado.
“The mom would get very tearful as she thought about her home and her concern about her husband and what they’re going to do next,” Miller said.
Miller worked with the family to get diabetic supplies for the mother and asthma medications for her five-year-old son. Other volunteers in the shelter helped with temporary housing assistance. Miller said the mother was grateful.
“My greatest reward is getting a hug from people like that,” she said.
During her deployment, Miller also heard stories from residents about the day the tornadoes hit. They described a pea-green sky and still surroundings, then the disaster.
“This was more like five freight trains or a couple of jet engines,” she said residents told her.
The family she met at the Garland shelter said they took cover in a bathtub with the father holding a mattress on top of them. Afterwards, it took crews a half hour to 45 minutes to get them out of their home. She said the father had injuries that required surgery while everyone had cuts and bruises.
Miller spent more than a week in Texas. She’s now surpassed the dozen mark with 13 national deployments with the Red Cross. These are experiences she has grown to treasure.
“Just the thanks you get from the clients and just being able to help my fellow brothers and sister in their time of need. It’s very rewarding personally, it’s a way to give back because we’ve been very blessed,” she said.
Thank you Carol for proudly representing the Red Cross in Texas. Your desire to help others in their greatest times of need is inspiring.
The American Red Cross has many volunteer opportunities, including becoming a disaster responder, supporting military troops, and many more. Red Cross volunteers are united by their service and the feeling that in changing others’ lives, their lives are also changed. To learn more, visit www.redcross.org/volunteer or contact the office of Volunteer Resources at firstname.lastname@example.org.